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FAQS - GETTING STARTED

HOW DO I GET STARTED WITH PUBLIX IF MY ITEMS ARE NOT SET UP AT KEHE?

There is always a better chance of items being accepted if you are already a KeHE vendor.  If you have not yet connected with the KeHE account manager, visit the KeHE website and select "Get Started" to initiate contact.  You will be asked to fill out your information via RangeMe which will then be funneled to the appropriate CM.  Response times by CM will vary.

HOW DO I PRESENT MY NEW ITEMS TO PUBLIX?

Review/download the Category Review Shedule on the Tools and Documents page and reach out to the appropriate Account Manager based on the deadlines in the document.  Note that you should be reaching out 60 days prior to the start date of the review.

HOW OFTEN ARE CATEGORIES REVIEWED AT PUBLIX?

WHAT IS THE PUBLIX CATEGORY REVIEW SCHEDULE?

The Category Review Schedule is when items are reviewed, and assortment updates occur by Publix.

HOW CAN I DETERMINE WHAT CATEGORY MY PRODUCT SHOULD BE IN AT PUBLIX?

Vendors need to best determine where their item will be the most successful.  Based on that, reach out to the account manager referencing the category review deadlines.

HOW CAN I GET A MEETING WITH THE PUBLIX BUYER?

Reference the Category Review Schedule.  Fill out an appointment request form and email to the Account Manager by the deadline on the schedule.  The form can be found in the Tools and Documents page.  They will compile and submit the requests to the appropriate Publix buyer.  The Publix buyer will choose dedicated dates during the review window for appointments.  Please ask the Account Manager for those dates in advance so you can request various times within that window that best suit your availability.    If an appointment is granted, the AM will provide additional details/tasks to be completed.  Their corporate offices are located at 3300 Publix Corporate Pkwy, Lakeland, FL  33801.  Meetings for reviews will either be virtual or in person at this location.  Meetings will start and end promptly when scheduled.  Extra time is not given.  If an appointment is not granted, the Publix buyer may still want to see your items for possible placement in the POG.  Your AM will guide you on next steps here as well, but be prepared to provide an electronic presentation and for samples to be sent to the Publix buyer and KeHE Account Manager.

IF I HAVE A PRODUCT THAT IS IN MULTIPLE CATEGORIES, WILL I HAVE MORE THAN ONE KEHE ACCOUNT MANAGER?

Yes

CAN VENDORS DO A 20-STORE OR REGIONAL TEST WITH PUBLIX?

No, if presenting to Publix, vendors should be ready and have the capacity to service all stores.

WHAT INFORMATION IS NEEDED FOR MY ITEM(S) TO BE PRESENTED BY THE KEHE ACCOUNT MANAGER TO PUBLIX?

Providing a PowerPoint with relevant data will be most helpful to the account manager.  Reference this linked Preferred Presentation Template which can also be found in the Tools and Documents page.  Do NOT include pricing in any presentation.  Retails are ok.

WHAT ACCOUNT MANAGER HANDLES MY LINE?

Reference the Category Contacts page.  You will associate your account manager based on the categories they call on at Publix.  This can change so be sure to check back every so often. There is a downloadable version available as well.

HOW ARE CATEGORY REVIEW RESULTS COMMUNICATED?

Once a review is closed, no additional items will be considered and vendors will need to wait until the next category review.  Publix will advise the Kehe AM if items presented are approved, who will then notify the vendor or broker.  Please note that even if a new item form is requested from Publix, this is no guarantee that items will be placed in the set.  The KeHE AM is unable to provide store counts prior to the POG publish date.  Once we receive information on any review from Publix, there is a tight turnaround.  Be sure to be ready with the inventory.  MPS Logistics reports will be downloaded by Kehe from the Publix portal and once results are processed, they will be communicated via email to the broker.  If a brand does not have a broker, we will use the vendor contact we have on file.  (NOTE:  You must sign up for these emails with our Senior Analyst.  Her email is Lindsay.Oclon@kehe.com.).  All Deli and Bakery POGs are released as manual planograms, meaning we do not receive MPS logistic reports, and are therefore rely on Publix to provide item/store count information to us.

FAQS - PROMO RELATED

HOW DO I SUBMIT AN EDLP?

A contract must be filled out and sent to the account manager.  To download the latest copy of the contract, go to the Tools and Documents page.

HOW DO I SUBMIT A TPR?

KeHE passes along all national promotions to the customer.  If you are not submitting national deals at the corporate level or would like to add to the national promotion to ensure the savings is 10% of retail and therefore gets a tag, you can do that by signing up with ProGrocery.  For details around ProGrocery, and to subscribe if you have not done so already, visit the Tools and Documents page.

I HAVE CREATED AN ACCOUNT WITH PROGROCERY, NOW WHAT?

Now that you are signed into ProGrocery, click on Brand Request to request for your items to be assigned to your user. Afterward, click Publix CDFs to begin a tutorial of the dashboard of click here.

HOW CAN I GET AN AUTHORIZED LIST FOR MY ITEMS?

ProGrocery subscribers get easy access to an updated authorized list. Once brands have been assigned to a user, they can click Publix Auth List to download all their items which includes SRPs and active store counts.

I SEE AN ISSUE IN PROGROCERY, WHO DO I CONTACT?

The fastest way to reach out for support is the COMMENT section within the CDF form. This sends the issue directly to the correct parties to review and resolve timely.

DOES PROGROCERY CHARGE A FEE?

Yes.  Fees are listed below.  T

  • $20 for a seven-day subscription, the best option for users that will submit offers for one to three books per year 

  • $30 for a thirty-day subscription, best option for users that will submit offers four to seven books per year 

  • $240 for a one-year subscription ($20 per month), the best option for users that will submit offers for every book

WHAT IS THE COST FOR A PUBLIX WEEKLY AD?

A Publix weekly ad does not have an insertion fee.  The only investment would be the scan monies needed to reach the price point.  To be in an AD, the item must have 90% ACV and be a high velocity item as defined by Publix.

WHAT HAPPENS IF A PROMOTION NEEDS TO BE SUBMITTED VIA PROGROCERY LATE AND THE BOOK IS ALREADY CLOSED?

In this case, submit a CDF on ProGrocery and it will save as a draft.  Put a comment in the Comment section of the CDF.  The account manager will get an alert and see the comment and will work to approve or deny the promo.  Late promos are discouraged and must have good reason to be accepted.  This rule is waived for new items who were not authorized in time to meet the book deadline.

HOW CAN A VENDOR GET THE PRICE THAT PUBLIX IS PAYING FOR PRODUCT?

The KeHE account management team does not provide that info to vendor or brokers.  This is at the request of Publix.

WHAT INFORMATION DO VENDORS NEED TO PROVIDE WHEN RUNNING FSI'S?

The vendor needs to email the account manager the coupon UPC code, Publix item codes, what markets it will be in, how many will be in circulation, start and end date of the coupon being in circulation, the expiration date of the coupon and the value of the FSI.

FAQS - GENERAL

WHERE DO I REGISTER MY HAZARDOUS WASTE ITEMS?

Reference the Hazardous Waste section under Tools and Documents to learn how to register your items with WERCS.  You can also visit the WERCSmart Help Desk email wercsinfo@publix.com.

I WANT TO UPDATE MY STORE LOCATOR.  HOW CAN I GET THAT INFORMATION?

Vendors can access sales by store through the KeHE Connect vendor portal.  To find out how to register for the portal, reference the Supplier Connections: Navigating KeHE.

WHAT IS THE PUBLIX DRESS CODE?

Dress code for Publix is business casual. Men: Suit and tie optional.

WHAT KEHE DCS DOES PUBLIX ORDER FROM?

Publix orders from 3 KeHE facilities.  Douglasville, GA (DC 55 to KEHE and Vendor 610506 for Publix), Elkton, FL (DC 01 to KeHE and 610505 to Publix) and Ft. Lauderdale, FL (DC 31 to KeHE and 610503 to Publix).  We operate more vendor numbers based on category but these are the three main vendor numbers normally referenced and widely recognized.

HOW MANY STORES DOES PUBLIX HAVE AND HOW MANY STORES DOES KEHE SERVICE?

As of 5/17/23, Publix has 1,339 stores and KeHE services all of them.  Publix operates throughout the Southeastern United States, with locations in Florida, Georgia, Alabama, South Carolina, Tennessee, North Carolina, and Virginia.

WHERE IS PUBLIX HEADQUARTERED?

Their corporate offices are located at 3300 Publix Corporate Pkwy, Lakeland, FL  33801.  

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